We understand that life happens quickly and there are times that you may need to cancel or reschedule. EZ Pizzi does require at least 48 hours notice for scheduling purposes. Cancellations requested in less than 48 hours will result in a charge of 50% of the routine cleaning price. If routine cleanings are canceled, prices are subject to change depending on the duration of time since your last professional cleaning.If terminating our services, we do request a written notice.
Accessing Your Home
Here at EZ Pizzi, we treat your home like our own. Common methods for entering the home are garage code, door code or key. Keys are locked in a secure lock box and are never labeled with any address. If there are alarms or other security precautions, please communicate instructions for the team to enter.During inclement weather conditions our main goal is the safety of the staff. All entrances and walk ways to the home must be free of all ice and snow. EZ Pizzi has the right to leave the premises if conditions are deemed unsafe for staff.
Payments & Gratuity
Payments are due on the date of service via cash or checkA fee of $20.00 will be applied for any returned check.Tips are greatly appreciated and are a generous way of thanking the team. Tips are not mandatory but if you decide to offer them, they must be in the form of cash.
EZ Pizzi staff works diligently to provide a solid arrival window of 1 hour. We have a firm schedule but EZ Pizzi's staff will finish every home until completion instead of rushing to the following job. Our hours of operation in the field are from 8:00 AM - 3:30 PM.
24- Hour Satisfaction Guarantee
Customer's feedback has helped us develop our scope of work to a more extensive level over the years. While we always strive to achieve consistent quality, we realize that occasionally an area of the home may need extra attention. We are not able to offer a refund or discount but EZ Pizzi will come back to your home within 24 hours of the cleaning if owner expresses any concerns.
If your scheduled cleaning falls on a Holiday, you will be rescheduled for another day in that week. Holidays: New Year’s Day , Independence Day, Memorial Day, Labor Day, Thanksgiving, December 24th and 25th